I was disappointed that my new LL Bean cargo pants have developed a tear on a seam after just four or five wears.

But I am impressed with LL Bean customer service: a new pair will arrive in three to four days, along with a prepaid label to send the faulty pair back.

Thanks!

Oh, yeah, and it took less than two minutes to get through to a customer service representative on the phone. Impressive.

I like the Bean because they have a wide variety of men’s clothing with long inseams and arm lengths.